| EMPLOYMENT

JOIN OUR TEAM

We were founded in 1995 in order to provide reliable computer and networking services to businesses across Texoma. Since then, we’ve been building a team of established technical experts to do just that.

Our team members are a direct relaction of who we are and what we stand for – “The Art of Customer Satisfaction”.

 

HELP DESK IT

Responsibilties

  • Manage Help Desk tickets in a timely manner
  •  Respond to customer issues via phone, email, and computer chat
  •  Provide customer assistance
  •  Document customers interactions
  •  Run diagnostics to resolve customer reported issues
  •  Escalate issues to the next Tier with next level of difficulty
  •  Install, make changes and repair computer hardware and software
  •  Follow-up with customers to ensure issues are resolved

Qualifications 

  •  Excellent oral communications skills
  •  Detail oriented in order to keep detailed notes on tickets
  •  Highly organized to keep Help desk tickets order
  •  Ability to diagnose and resolve basic computer technical issues
  • Basic knowledge of Windows, Apple, and Linux operating systems
  •  Basic networking knowledge

 

Click here for an application or stop by 7110 Hwy 287 E, Vernon, TX. Please submit your resume and application to [email protected] or mail to Santa Rosa Attn: Human Resources P.O. Box 2128, Vernon, TX 76385.